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User agreement

Responsibility
Northwave is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of the Articles depicted in the published catalog, for any delayed delivery and/or non-delivery of the product or for any other event not directly attributable to our company.
Northwave does not take any responsibility for the loss of products after they have been delivered.

Technical information
The technical specifications presented on Northwave's website are obtained from the information published by the manufacturer of the articles included in our catalog. Northwave, therefore, reserves the right to modify or adapt the technical information of the products in the catalog, even without any prior notice.
The pictures of the articles are indicative and the characteristics of the products delivered may thus differ slightly from the photos in the catalog.

Product availability
Northwave reserves the right to accept or decline any orders that are placed, and in any case until the goods are sold-out.
The articles being sold could be temporarily out of stock. In such case our esteemed Customers will be informed via e-mail within a maximum of seven days from receipt of the purchasing order. If the article ordered should no longer be available, we will reserve the right to cancel the purchasing request and credit back any amount already paid.

Prices
The prices of the displayed products can exclude or include a value added tax. Whether or not the value added tax is applied will be clearly indicated on the page. 
Prices may change at any time, without prior warning.

Payments
The articles ordered will have to be paid in advance via one of the forms of payment listed in "Methods of Payment".
Please remember that payment will have to be made within 3 working days.

Shipment and withdrawal
The articles ordered will be sent via the shipment method chosen in "Methods of Shipment."
The goods travel at the risk of the purchaser, therefore our esteemed Customers are informed that any claim for damages to the goods must be communicated immediately at the moment of receipt of those same goods, by signing the receipt "subject to reservations" and indicating the type of damage.
The Customer is protected by the Italian legislation as regards the Right of Withdrawal (Legislative Decree 15/01/92 n 50).

Privacy Policy
The Customer is protected by the Italian legislation as regards the Data Privacy Code (Legislative Decree 196/2003).

Return Policy

The supplier of the services or products is Northwave, with legal headquarters at "Italy2US Inc. 6801 Lake Worth Rd, STE 129 Greenacres, FL 33467 U.S.".
The customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow. 

The right of withdrawal does not apply:

  • when the essential conditions of integrity of the good (box and/or its content) are lacking
  • when the good and possible consumption materials have been used, even if only partially
  • when the external box and/or the original inner packaging are missing
  • when the integral elements of the product (accessories, cables, manuals, parts) are missing
  • when the product is damaged for causes other than its transport

In the cases mentioned above, Northwave will return the purchased good to the sender.
Companies may not exercise the right of withdrawal.

In order to exercise the right of withdrawal, the customer will have to send an email with return receipt requested to the address indicated below within 30 (thirty) days from the receipt of the products ordered. 

In order to obtain a refund for the amount paid, the customers will have to send back the purchased products to the following address at their own expense: 

Italy2US 2 Median Rd. Building C Eatontown NJ 07724

The items to be returned will have to be sent back within ten working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer's choice. 

The expenses incurred to return the product will have to be paid by the customer.